ABOUT US

UK-tradingCo is a privately owned  group, a British Company.          

We are based in London, the South East of England.
We have been trading Online for Several years

This division specializes in Hardware, Home and other Furniture fittings for the Office, most of which is exclusive to us.

When you entrust us with your Order we undertake to pack & dispatch your items in a professional & timely manner. 

Most orders are dispatch in a 2-3 working day time scale.

We hold stock of ALL our items.
If you need Larger quantities, just email & ask!!.

                   - - - - - - -

OUR PROMISE & UNDERTAKING [T&C]TO YOU.

CUSTOMER CONFIDENTUALITY

We will not store any personal/Credit Card information on any unsecured server.
Your payment information is not stored on our site, anywhere.

We do not & will not share/disclose your personal or credit card information to any other organization, company or other third party.

POSTAGE & PACKING (S&H)

In some categories the Prices shown include UK P&P
(but, excludes international shipping, please see listings for P&P [S&H] rates.
All other prices are charged P&P per item [Per item = pack quantity stated. as per item].
This allows buyers to order single or multiple items.

Most items are available in multiple pack sizes, allowing good savings  on P&P (S&H).                                                      

We will offer you further combined P&P (S&H) rates if possible & on request by email if you require Larger multiple orders.
Please enquire by email.

We strive to use enviromentally friendly packaging materials wherever possible.

RETURNS & NON RECEIPT.

RETURNS:

Buyers may return item, at their cost if the item was supplied correctly. 

Buyer MUST notify us within 2 DAYS of receipt of items, 
AFTER THIS WE RESERVE THE RIGHT TO REFUSE RETURNS & IF WE AGREE A RESTOCKING FEE WILL APPLY.
Transit of returned items are the responsibility of the buyer till returned item[s] is received by us [damage & receipt].
All item[s] returned for credit, must first have the transaction cancelled on the relevant selling platform & [cancel transaction] be agreed by the buyer.
The amount of the item cost only will be credited, as the P&P part of the transaction has already been fulfilled.
Due to Paypal’s policy of non-returnable transaction fees, a 0.30p GBP fee will be deducted for each paypal transaction from each refund agreed. [includes small administration fee].

Returned items must arrive with us in the as supplied condition, ie: New. If supplied in sealed packaging, the packing MUST NOT be opened. For items supplied in open packets, items must be New, unused & complete as supplied.
Part returns are not acceptable [ie; If you order, say 10 of an item, you cannot returned less than this quantity]. NO credit will be given for such items.
We reserve the right to replace items....
Returned items must arrive @ our address within 7 days of us emailing our Return code to the buyer, no exceptions.
Refunds may take up to 7 days to process following receipt & our inspection of item[s] @ our address.
Refunds only sent through the payment gateway used in the purchase. 
Secure Repackaging & Transit [insurance] of all returning item[s] is the responsibility of the sender. 
Original Packing note/Invoice must be returned with items.

NON RECEIPT

NON RECEIPT must be notified to us in writing after the 7th day of our dispatch email [International transit can take 7-28 days], to our email address, ie: directfittingsuk@aol.com, stating your order number[s].

Delayed Items: Royal Mail/Courier delayed item policy applies.

We reserve the right to replace the item[s]. We also reserve the right to request the receiver [buyer] make a declaration to substantiate same.
We reserve the right to investigate any claim for Non receipt, at/with any location/persons deemed approprieate, prior to any refund.

We reserve the right to request sight of a clear Postal receipt/Insurance bought.
Original receipts may be asked for, & must be supplied if requested.

All of the above forms part of our conditions of sale & if you are not prepared to agree to any part therein, please do not continue.

If you buy from our listing it will be deemed you have agreed to be supplied under the above & all our T&Cs.

We reserve the right to update our Terms & Conditions periodically.

E&OE                                                                                                                                                      
© uk-tradingco.com